Fusion Career Services is committed to improving accessibility. We will put the following policies into practice as required by the AODA (Accessibility for Ontarians with Disabilities Act).
Training
Fusion is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of employees. Training may be delivered by workshop, on-line training or handouts.
Information and Communication
Fusion is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our services and facilities, as well as publicly available emergency information.
Fusion will consult with people with disabilities to determine their information and communication needs.
Employment
Fusion will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired.
If needed, we will provide customized workplace emergency information to employees who have a disability.
We will take into account accessibility needs of employees with disabilities during performance management, career development and redeployment practices.
Design of Public Spaces
Fusion will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces may include:
• Accessible off street parking
• Service related elements like service counters, fixed queuing lines and waiting areas
Questions About This Policy
If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation can be provided by contacting Fusion.
Fusion Accessible Customer Service Policy:
Providing Services to People with Disabilities
Accessible Customer Service Policy
Fusion Career Services strives for excellence in serving all customers including people with disabilities.
Providing Services to People with Disabilities
We will communicate with people with disabilities in ways that take into account their disability, respecting their dignity and independence.
Use of Assistive Devices, Service Animals and Support Persons
People with disabilities may use assistive devices to access our services.
People with disabilities who are accompanied by a service animal may access our services on the parts of our premises that are open to the public.
People with disabilities who are accompanied by a service person may access our services. Fees for support persons do not apply. Fusion does not charge fees to any members of the public accessing our services.
Notice of Temporary Disruption
Fusion will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
The notice will be placed at all public entrances and service counters on our premises.
Training for Staff
Fusion will provide training to all employees.
Training will include the following:
- The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing Fusion’s services
- Fusion’s policies, practices and procedures relating to the customer service standard.
Training may be delivered by workshop, on-line training or handouts.
Feedback Process
Feedback regarding the way Fusion provides services to people with disabilities can be made in person, by telephone, through e-mail or other methods. A response to feedback can normally be expected within 5 business days. When requested, feedback response information will be provided in an accessible form.
Questions About This Policy
If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation can be provided by contacting Fusion.