telephone support representative toronto

Telephone Support Representative Toronto – Healthcare Technology Careers

Fusion Career Recruiter

Fusion Career Services has a new opportunity for a technical customer support representative. Our client in the healthcare technology industry is searching for a professional with 3+ years’ experience in technical call center support.

The Role – Telephone Support Representative Toronto

  • The Technical Customer Support Representative will be responsible for remote technical support, incident and problem resolution, and routine maintenance activities.

The Candidate:

  • 3+ years’ experience in a call center technical support role. 
  • Demonstrated experience problem solving and resolving incidents in a network and windows operating system environment. 
  • Post-secondary diploma, degree or equivalent experience. 
  • Knowledge and understanding of Windows 7/8, RDP, TCP/IP, File System Pathing (UNC), VPN, and Windows Command Line is required.
  • Proficiency in English – verbal and written skills.
  • Proven experience providing exceptional customer service.
  • Knowledge and experience with programming and database languages preferred.

Benefits:

  • Competitive salary.
  • 3 weeks vacation.
  • 10% performance bonus.

Find out more about this position by connecting with Manraj, Recruitment Consultant, Fusion Career Services at contact(at)fusioncareer.com or by viewing the Fusion Career Services Job Board.

Do you know someone who might be right for this position? Share this job posting – Telephone Support Representative Toronto.

At Fusion Career Services we are always interested in talking to people about their next career advancement. Contact us today.

take your kid to work 2016

Career Planning – Take Your Kid to Work 2016

Carol Irwin

November 2, 2016 is Take Your Kid to Work Day in Canada. Get involved and help inspire students!

Take Your Kid to Work Day is the first Wednesday in November. Each year over 250,000 grade 9 students from across Canada have the opportunity to experience a day in the working world. Students spend the day with their parent, relative, family friend or a community host employer. The event is designed to give students some practical information about the world of work. The day is also intended to get students thinking about career options and encourage staying in school.

Organizations participating in Take Your Kid to Work 2016 have the opportunity to help inspire students and influence the future workforce.

Parents, educators and the business community need to work together to support thoughtful decision making about career choices. Youth need information and guidance to help them choose careers that will interest them, in addition to lead to meaningful work.

The unemployment rate in Canada remains around 7%, compared to 13% youth unemployment rate. We frequently hear news about the struggles of post secondary graduates trying to find work in their field of study. We also hear news about the shortages of people in the skilled trades and science, technology, engineering and math (STEM) fields. Encouraging more students to pursue careers in high demand fields is necessary for our future economic success. 

The Human Resources Professional Association (HRPA), Canada’s human resource thought leader, has identified youth unemployment as a pressing issue in 2016. The HRPA released a study this month with 21 recommendations to help strengthen Ontario’s workforce. The HRPA is calling for greater collaboration between government, educators and industry. Experts in business and education agree that students need better access to labour market data to help them make informed career decisions.

Learn more about Take Your Kid to Work 2016. Read the HRPA report – Strengthening Ontario’s Workforce for the Jobs of Tomorrow.

Top 6 Skills Employers Want

Christine Lord

Welcome back! Last week we discussed 3 skills employers are looking for when hiring – communication, teamwork, and problem-solving. Today we will continue to look at more transferable skills that can be used in a variety of jobs. Here are 3 more skills that employers want:

1.Initiative

Employers are looking for someone who goes above and beyond their job responsibilities by taking initiative. Employees with initiative are able to handle job duties without having to wait on instruction from others. They like to see individuals who can take it upon themselves to do something without being told. It is the ability to see what needs, or can be done in order to improve the workplace. Employers want to ensure the people they are hiring can be independent and have the willingness and drive to get things done without being told.

 2. Strong Work Ethic

Having a strong work ethic means that you have the determination and motivation to do the best job possible. Employers want someone who will take pride in their work, and put forth their best efforts at all times.   This could mean taking on additional challenges, or even working overtime to get the job done. Employers want dedicated, hard workers that truly demonstrate that they care about their job.

 3. Positive Attitude

Finally, one of the important skills employees look for when hiring is a positive attitude. Having a positive attitude at work will reflect on what you do and make you a more productive employee. Employers want someone who has a happy demeanor in the workplace, not someone who is pessimistic and has a negative outlook. This will only negatively affect the rest of the team. Employers want their staff to be happy, and having a positive attitude about your work and company is important.

These are just some of the skills that employers are looking for when hiring. Employers are eager to hire people with a strong work ethic, good communication and teamwork skills, and a positive attitude. Be sure to highlight the skills that you possess on your resume to demonstrate the value you bring as an employee.

Solutions Architect Career Toronto

Solutions Architect Career Toronto – Healthcare Technology Industry

Christine Lord

Our client is searching for a Solutions Architect 10+ years experience in the healthcare information systems, preferably with US healthcare technology experience. If you are interested in developing your career and joining a Canadian leader in the exciting and fast growing healthcare technology industry, this could be your next career move!

The Role – Solutions Architect Career Toronto

  • The Solutions Architect will work directly with customers and a multidisciplinary team to design, implement and deliver system solutions.

The Candidate:

  • Must have Healthcare Information Systems experience (USA Healthcare Information System experience preferred).
  • Degree in Computer Science or related discipline.
  • Minimum 10+ years integration experience in a .NET environment.
  • Strong analytical skills required to interpret client business needs and translate them into application and operational requirements.
  • Strong leadership skills and ability to work with a multidisciplinary team.
  • Excellent written and verbal communication skills.
  • Highly fluent in multiple Web Service, WS-I standards, design and technologies including: WCF, C#, .NET.
  • Experience with Enterprise Service Bus architecture (Azure) and messaging (AMQP) or equivalent systems.
  • Familiarity with video conferencing including protocols such as SIP.
  • Ability to travel approximately 50% of year.

Are you interested in joining a firm that thrives on innovation? Find out more about this opportunity by contacting Christine at contact(at)fusioncareer.com or go to the Fusion Career Services Job Board.

Do you know someone who might be right for this position? Share this job posting – Solutions Architect Career Toronto.

At Fusion Career Services we are always interested in talking to people about their next career advancement. Contact us today.

Work place Health PromotionStretching at work

Workplace Health Promotion

Audra Sayn-Wittgenstein

October is Healthy Workplace Month in Canada, a time to think about workplace health promotion. 

Workplace health promotion is described by the World Health Organization as the combined efforts of employers, employees and society to improve the health and well-being of people at work.  Workplace health promotion activities include business procedures and programs that support employees at work and educate them about how to work productively while remaining healthy and happy.   

How does developing a healthy workplace help organizations and their employees?  Health promotion at work develops  employee knowledge, skills and resilience.  These activities teach workers how to do their jobs well and safely.  Safe work training, micro-breaks to stretch and lunch and learn sessions about working effectively with others are all examples of workplace health promotion activities. 

Employees at healthy workplaces want to be physically, mentally and socially capable of working productively.  This benefits organizations, workers and communities.

Employee benefits include:
• a safe and healthy work environment
• enhanced worker self-esteem
• reduced stress
• improved morale
• increased job satisfaction
• increased skills for health protection
• improved health
• improved sense of well-being.

The business case for workplace health promotion includes:
• a well-managed health and safety program
• a positive business image
• improved staff morale
• reduced staff turnover
• reduced absenteeism
• increased productivity
• reduced insurance and health care costs
• reduced risk of fines and litigation

Even communities benefit from healthy workplaces through improved local employment, decreased poverty, better worker and family health, and pollution reduction. 

Employers and employees influence workplace health and happiness with their choices and attitudes.  Shared interest among employees about workplace health promotion initiatives will lead to a more productive and healthier workforce. 

Learn more about workplace health promotion.

Top 6 Skills Employers Want

Christine Lord

To be successful in any role, aside from education and experience, you need to demonstrate skills that can be used in a variety of jobs, known as ‘soft skills.’ These are skills and attitudes that can help you to work well with others and make a positive contribution to the organization you work for. Here is a list of the top 6 skills employers want when hiring:

1.Communication

Everything you do in the workplace results from communication. Therefore, the ability to effectively communicate is one of the top mentioned and most frequently asked for skills by employers. They are looking for someone who has strong listening, verbal, and written skills. You need to be able to express your ideas clearly and confidently with colleagues and clients in the workplace. In today’s world, that also means communicating effectively through various mediums such as email and over the phone.

2. Teamwork

Being able to work with others in a team and achieve a common goal is a crucial skill. Many jobs today require you to work in small groups to complete tasks. Therefore, being able to get along with colleagues to complete projects is one of the main skills employers are looking for. The employer wants to know how you have worked as a team player in the past to demonstrate your ability to work with others effectively.

3. Problem-Solving

Employers want people who are motivated to take on challenges with minimal direction. The ability to find solutions to problems using your own analytical thinking and resources is a skill employers want. Employers want someone who can use problem-solving skills to complete tasks and come up with solutions.

Next week we will take a closer look at three more skills that employers want when they are hiring. In the meantime, be sure to update your resume to highlight the ‘soft skills’ you possess to make yourself more marketable to employers.