“Don’t bother coming back!” This is the text message sent after a heated exchange with your employee. Can you terminate employment by text message?
There are two issues to consider in this situation. The impulsive reaction to an argument or incident and the method of communication.
Follow the “24 Hour” Rule
Managers should avoid making an impulsive or snap judgement regarding the termination of employment. It is always a best practice to follow what is called the “24 hour” rule. Don’t make decisions in the heat of an argument or in response to an incident. Allow for a cool down period. Take the time to discuss the situation with your management team, human resources or an employment lawyer. You may end up firing the employee, but by thoughtfully responding to the situation and preparing the termination you may save yourself future litigation in a wrongful dismissal case.
Fired by Text Message
Is text messaging a legitimate method for communicating a termination? Most people would agree that important communications should occur face to face. As a manager, you need to ensure your message is received and understood. Therefore, face to face communication is ideal. Treating your employee with respect and dignity is a very important best practice in employment, even during a difficult termination.
However, since text message is the preferred method for communication in many workplaces it needs to be considered. Texting is a quick and direct method to communicate. Verifying that the message was delivered and read is possible depending on the phone plan. Managers can use text messaging to inform the employee of an in-person or telephone meeting. If the employee does not respond to your efforts, you will need to use several options to communicate your message. In this situation, managers may decide to inform their employee about the termination by telephone message, text message, email and by registered mail.
Once a decision has been made to terminate employment, managers should make every effort to conduct a face to face meeting with the employee. Managers should be very cautious about using text messaging during the termination process. The last thing your company wants to read is a news headline like this one “I was fired by text message, my boss is @#%!”.
For more information on managing workplace issues and terminations visit the Fusion Career Services Industry Resource page.
