Solution Engineer Customer Support Toronto – Fusion Career Services is searching for a Solution Engineer with international customer support experience to fill a key product and service support role in our client’s healthcare technology business.
The Role – Solution Engineer Customer Support Toronto:
The Solution Engineer will work with distributors and customers to provide customer support (device hardware, software and wireless infrastructure), product training, web portal maintenance, data analysis, as well as some custom development activities.
The Candidate:
- 3 + years experience working with international partners deploying and operating technology products and services.
- Engineering degree.
- Proven experience working with customers to build relationships, identify needs, solve problems, train and provide customer support during product and service launch and through-out life cycle.
- Experience with Quality Management Systems.
- Strong communication and presentation skills.
- Knowledge and ability to create technical documentation.
- Fluency in a 2nd language is an asset.
- Experience travelling and working internationally, including experience travelling and/or working in developing countries.
- Ability to problem solve and work independently.
This position is based in Toronto and requires global travel about 25% of the time. The ideal candidate will have experience working and / or travelling in developing countries.
Are you interested in joining a firm that thrives on innovation and is working to improve people’s lives? Find out more about this opportunity by contacting Manraj at contact(at)fusioncareer.com or go to the Fusion Career Services Job Board.
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At Fusion Career Services we are always interested in talking to people about their next career advancement. Contact us today.
